Bruce Flooring Problem

Q: I had Bruce hardwood floors installed in my retirement home. Weeks later, holes and cracks and everything else started happening to my floor. Called in licensed floor inspector that says it must come up, poor quality and poor installation. Since I can’t afford to have this taken up and more wood put down, could I use another type floor (like the floating floor) on top of this just to make it look better and if so, would that last a while? Thanks.
A: If your floor is in as bad a shape as your are describing you should not install anything over this floor and expect it to succeed. This type of damage makes a completely unsuitable substrate for a floor.
Based on your inspector’s report, you should pursue your installer and have him remove and replace the floor. This is due to installer fault, which means the warranty would also be voided. The installer should, at the very least, remove the floor and prepare your subfloor for new flooring; however, the installer should also replace the flooring, because its condition is due to installer error according to the inspector.