Kudos Corner

Hello,

I wanted to comment on the terrific experience I had in placing my first order with ifloor.com.

It began with my initial telephone call and conversation with Eugene. While had much of the information, with regard to material, I appreciated Eugene’s patience in making a recommendation to the number of trim questions I posed to him. As with most businesses, the persona of that business is generally decided upon during initial client contact. Far too many organizations are worried about inventory rather than customer service. This is NOT the case with iFLOOR. Please see that my accolade is passed along to Eugene. He is a valuable employee and one who is sure to get my next order.

The only, and I mean only, problem I experienced was a damaged carton of laminate flooring. Estes was the delivery vehicle for the laminate flooring. I do not believe Estes caused the damage, since the damaged box was in the middle of the palate. More than likely, it was already damaged form the factory. Regardless, Brian, the Estes driver, was very professional in handling the problem. Shortly after unloading, Brian called his dispatch office. He placed a claim for my receipt of one more box of laminate. With receipt in hand, he said that I do not receive the new box by this Wednesday; I am to call his dispatch. He then kindly offered me his telephone number as well as POC.

As mentioned, apart from perhaps one suggestion (perhaps laminate order can be more securely packaged other than a thin coating on shrink-wrap), my overall experience has been better than expected. In the near future, I will again contact I floor for my additional home remodeling needs.

Thank you,
Ralph

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Kudos to Eugene and to our shipping partner who are both taking care of the customer. We also appreciate your business and suggestions! We of course look forward to serving you in the future and hope that we can EXCEED your expectations again.

People are the secret.