Kudos Corner – The beginning
As a regular feature here I thought I would reserve each Wednesday for the KUDO’s Corner. I get tons of messages from customers that report a really excellent floor buying experience. That is a big part of the iFLOOR mission. The traditional process is outlined here in an article called Steve’s stages of floor shopping: http://www.ifloor.com/articles/gen/steves.stages.html
The KUDO’s Corner will be a weekly feature to illustrate how the floor buying experience can be improved and the role of some of the iFLOOR superstars that deliver on the promise to serve.
For this starting week KUDOs to Tinley Park, Illinois and Rita Q & John for putting their name on it! Thanks to Bentley for forwarding this great experience.
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We almost chose the Bruce Engineered flooring for our home, but ran into problems with the availability. We went to iFloor in Tinley Park and recieved the best customer service from Rita Q. She was extremely informative and helpful (it was also about 5pm the night before Thanksgiving when many people at big box stores don’t even want to help you). She showed us the Westhollow line and explained the benefits of the aluminum oxide coating. After getting a few samples in the mail and testing their dent and scratch resistance, we went with the Weshollow 3/8 Engineered Bubinga. We installed the flooring about 3 weeks ago and it is beautiful! The color was true to the same and the flooring has not even gotten surface scratches! We moved in all of our furniture and we couldn’t be happier. It’s a durable floor, great color, slight variance (there is one pattern that looks like wide tiger stripes, but there were only a few pieces of this type), and easy to install. I highly recommend this flooring and also the Tinley Park team. Rita provided us with more information than we could have imagined and John was also very knowledgeable and helpful when we spoke to him on the phone. One of our best retail experiences ever!
Big KUDOS to the Tinley Park team on the excellent service the day before Thanksgiving!
Bentley P
Marketing