A Real Customer – A Real Flooring Experience

I recently purchased about 1200 sq. ft. of flooring from your location Utica, MI. I work in computers so I do all my research online. I found a few places that had comparable prices online, all of which were better than store prices, but was concerned about not being able to see and touch the product. When I found that you had a store location not far from me I decided to visit the store.

Matthew was the person that assisted us. The sales experience was very positive. There was no pressure and he let us check out and even walk on all of the flooring we had interest in. He also managed to entertain our son while we were looking at floor.

Another associate loaded our vehicles with the flooring and we were on our way. Not all the flooring was available in the store so we took what was there and the rest was ordered. The remaining portion came in ahead of schedule and my pickup was very smooth just as the original sale.

The floors are installed and look great. I would send pictures but there is still paper down because contractors are still working on the house. Once it was installed I found that we had about ten boxes left over. I put them in the truck and brought them back to the store. Matt was on the phone, so I talked to another associate (sorry – I forget his name). He was very helpful, and quickly found my order, processed a credit, and helped unload the boxes.

I believe that pricing in your business is very competitive, and thus one can always find “a better” deal somewhere. However, for me customer service is priceless and the guys you have working at this location seem to understand that. I will be a repeat customer.

KT

P.S. I run a customer service/tech support department for a living.

Hi KT,

First of all let me thank you for your business. We do appreciate it!

Additionally please accept my deepest gratitude for giving this kind gift of feedback. We certainly agree that Matt and the whole iFLOOR Utica team are putting their name on your experience. When we say “we put our name on it” it really is to describe that we each take personal responsibility for any interaction we have with our customers and ultimately hope share in the success of your project.

We are excited to see your photos and appreciate your time in sending those to us when you are finally done with your construction. So many people(competitors) believe that the flooring is just a commodity, but we believe if you tie together GREAT products with Passionate and caring people you can change the world!

Customer service is easy to say, but hard to do sometimes. Since you are a customer service professional yourself your comments are that much more valuable.

Spread the word… iFLOOR rocks Detroit!

With Sincere Gratitude,

Ss

Steve Simonson
CEO
iFLOOR