Kudos to Ali and the iFLOOR Orlando team

On Mon, 12 Mar 2007 17:23:01 -0400, Bill wrote
> I purchased an installation kit, 2 end caps, 1 T-molding, and 7 boxes of Jatoba laminate at the West Colonial Drive store in Orlando, FL on March 6, 2007. The assistant manager, Ally Mohamed, was very professional, extremely informative, and answered my questions with expertise. This was my first attempt to install laminate flooring. All went well.
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> I returned unused items on March 12, 2007 without any problems.
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> My search for laminate flooring started at Home Depot. I then went to IFloor which is in the same business area. I was impressed with Ally Mohamed and with the large inventory available to me. I went home and searched your Internet site. I was impressed with what I saw so I returned to the store and made my purchase.
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> I took several IFloor business cards, and will give them to friends. I have another room that needs laminate flooring. I will definitely return to IFloor.
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> Bill J
>

Hi Bill,

Thank You for the kind words you had for Ally.
We love it when everything we work hard to do results in an exceptional experience for the most important people in our business – YOU.

I’ll make sure to spread the word about him to all our colleagues so that he gets a much deserved pat on the back.
Thank you for your referrals, and we truly appreciate your business.

Best Regards,
Bernard San Juan III
Training & Workforce Manager
Smooth Corporation
bernardosanjuan@smoothcorp.com

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Great job Ali and great job Berns for following up with our customer!