A Successful Kahrs Installation –

A great customer named Andy who is 77 years young submitted the following story and photos. He is a inspiration to us all!

===========================

Six pictures depicting the work I performed alone, installing woodloc flooring manufactured by Karh’s are available for your viewing.

The fiirst set you will see are of my bedroom. The second set is of my sunroom.

The pleasure I had in making this installation is beyond my expectations. I diligently worked to interlock each row single handedly. It was very tedious and time consuming, but all in all the flooring went down very fast. Not so easily, however. I suggest two people in place of one. I had no one available to assist me. As I am 77 years okld, and still able to kneel down, with the assistance of knee pads, and swing a mallet, I accomplished my goal I set out for myself.

Essentially, without any training, or instruction, I plunged in and tackled a job with confidence that I could end up with installing a product of beauty. The end result proved me corret.. In both rooms the flooring is exceptionally beautiful.

I am thankful Joan Castillo for all your cooperation and patience with me. Once the orders were placed, shipments were timely, and done simply for me. The convenece of a distribution point in Jaxcksonville, Fl enabled me to receive my material quickly.

The handling of my orders was done efficiently. Joan is a quite an asset to Ifloors. without her help I would not have attempted the two projects.

Karh’s left me bewildered when they state in their policy within their website they will not honor their products warranty if the product is purchased over the internet.

I personally challenge that policy, as their product is not blackmarketed nor pirated. They must uphold their warranties, regardless. They certainly are not a household name in these Unbited States.

I believe what I have done will provide them asgreater oportunity for marketing. Tthey must open their eyes to how the internet is a very viable method of procurement. Because of my faith in Joan Castillo and confidence that Ifloors stands behind what they market and sell to the public vias the internet through their nationwide marketing program, I made a decision to purchase a from Karh’s Builder’s Ciollection Pecan Oak interloc wood flooring, for a floating floor.

Karh’s produces a quality product, bar none,. After researching them over the internet and reading about their history, I became more convinced that purchasing Karh’s flooring was the correct decsion for my home.

Thank you Ifloors for helping me. I am most pleased and have received numerous compliments on the quality of the product in appearance and construction. Compare the Karh’s flooring product to others and you immediately see the diference in quality.

Ifloors is effcient and dedicated to satisfying a customer. I am a customer who makes that statement honestly and truthfully.

I have yet another bedroom to convert over to floating hardwood, going from carpeting to wood is absolutely the way to go. I will do so gladly another day, when I am able to save the mioney tio make my purchase.

I thank you Joan Castillio and your firm for all your cooperation and assistance to me.

Sincerely,

Andy

==================================

Andy,

First thanks for your business. I thank you on behalf of the entire iFLOOR team. Second, thanks for sending Kudos to Joan. She is a fireball of customer service and loves to win.

And I love the write up and pictorial! Great job installing the flooring and I am thrilled with your results.

Nothing like getting the job done yourself. You are an inspiration to all installing this floor at 77 years young. I am only 36 and my back hurts just from typing this message. 😉

Some manufacturers are a bit dense and they try to confuse customers about warranty coverage, but I can assure you anything you buy from iFLOOR is FULLY warranted for the normal duration. Any of those manufacturers that think they can artificially scare customers with illegal exclusions can take another look at the Magnuson-Moss Act which forbids this kind of nonsense.

Furthermore after you are done reading that if you find yourself in continued denial just think of your customers like Andy. You are simply annoying him and thousands of others like him. Will that serve your interests in the end? I doubt it. And to Andy and any other customer, if you ever have a covered claim on your floor that you buy from us, never fear, we’ll make sure you are covered and we’ll even pay to sue any manufacturer that refuses to do the right thing if it comes down to it.

I am very proud of you Andy. Kudos to you!

Great work,

ss